NAVIGATION
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SUPPORTS
“We are making every piece of effort to be your best partner and what we want to do is to have win-win cooperations with you.”—Lion Kong, the General Manager of Xinghua Pigments Group.
We are and will be always your powerful backup.
● Notice to Price Changes:
As for the shortage of raw materials and the unstable prices of raw materials, the prices of our products have to be forced to  be changed real-timely based on the prices of raw materials from time to time, so please DO reconfirm the latest prices of the products you need to purchase before you place us your orders.
And we hope you can offer your understandings and forgiveness about out price changes.
● Packing Notice:
ALL OUR PRODUCTS ARE PACKED WITH 20/25 KG/BAG OR 20/25KG/DRUM, SO OUR MINIMUM QUANTITY FOR SALE IS ONE BAG OR ONE DRUM ONLY.
● Product Reserved and/or Booked:
WE DO NOT ACCEPT AND/OR SUGGEST OUR PARTNERS AND/OR CUSTOMERS TO RESERVE AND/OR BOOK ANY PRODUCTS FROM US BECAUSE OF THE PRICE AND PRODUCTION CHANGES OF THE RAW MATERIALS.
● Quotation:
As for quotations, out of respecting and valuing every and each of our customer and business cooperation, we will never offer any quotation of any product and service  to any customer verbally, but we will send our formal and official quotation sheet to our customers via official e-mails.
Generally, OUR QUOTATION IS ONLY VALID FOR THREE CALENDAR DAYS BECAUSE OF THE UNSTABLE RAW MATERIAL MARKETS.
Even though we do every effort to stabilize our price system, we will be affected by the changes of the raw material markets, so please DO RECONFIRM THE LATEST PRICES BEFORE YOU PLACE US AN ORDER EVEN WITHIN THE THREE CALENDAR DAYS in order to avoid misunderstanding and mistakes. And thank you very much for your cooperation.
● Pre-sales:
In pre-sales, we will offer our customers and partners with:
• Product Consultancy;
• Application Consultancy;
• Business Consultancy.


● Product Consultancy:
Communication is the KEY. After we get in touch with you, our professional sales representatives will make a full communication with you to make sure we totally understand your needs and requirements about products. We do not only pursue the revenue, but also the achievement from helping you.
After our communication is fruitful and effective, we will also do our best to recommend the best products to you exactly based on your needs and requirements.


● Application Consultancy:
Understanding the product application and usage scenario is the premise for our business cooperation. We have almost all kinds of products to covers almost all kinds of applications such as plastics, ink, coating and paints. It is very normal that we have several products that covers the same application with slightly different functions, so before we quote to you, we HAVE TO  get the your applications and usage scenarios, and we require your support.


● Business Consultancy:
Win-win cooperation is our original intention and final target.
We can discuss the cooperation methods, purchase plans, market information and other relative information which helps our win-win cooperations.
● Selling:
In the course selling, we can offer samples for free, but our customers needs to bear the freight.
As for the payment methods, WE JUST ACCEPT T/T OR PAYMENT FROM ALIBABA.COM, here is our product website on alibaba.com : https://xinghuahk.en.alibaba.com/?spm=a2700.details.cordpanyb.1.7ce9501dedENUG
AS FOR ALL THE SOLD PRODUCTS, THEY ARE NOT REFUNDABLE AND/OR RETURNED.  Please DO reconfirm the products you want to purchase with our salespersons before placing us your orders. Thank you for your understanding.
● Marketing Support for our Agents:
Joint Analyses and Research: we will make joint efforts with our agents to analyze and research their local markets, competitors, end users and even competitors. 
If necessary, we can also hold periodical and/or unscheduled video and/or audio meetings to make sure our analyses and research progresses and results are fruitful and effective.
Information share: we DO believe that sharing information is an effective and necessary way for us to serve and develop markets with our agents. The information we can share includes our operation strategies, marketing strategies and ideas of market developments and products as well as other information which is helpful and useful to our agents.


Marketing Supports: 
as for our agents, we can offer all of our marketing materials such as our catalogues, flyers and brochures based on our agents’ needs.
● Service Procedure: